Natural Repairing Milk for Sensitive Skin for Dogs & Cats - SERENAC

Where are your products manufactured?

All our treatments are entirely manufactured in France, in laboratories specialized in dermo-cosmetics and natural animal nutrition. Our production sites are certified according to European standards, with a high level of quality control at each stage: sourcing of raw materials, formulation, stability tests and packaging.

How do you guarantee the quality of your formulas?

Our products are developed:

In collaboration with veterinarians, aromatherapists, and experts in natural cosmetics

Tested under real-life usage conditions

No animal testing (cruelty-free certified)

Compliant with European regulations on veterinary and cosmetic products

Each batch is subject to rigorous physicochemical controls, guaranteeing the effectiveness, safety and stability of the formulas

Are your products really natural?

Yes. Our formulas are more than 95% natural , and in some cases 100%. We use plant-based active ingredients known for their effectiveness (Aloe Vera, Lavandin, Mint, Chamomile, Calendula, etc.) and no controversial ingredients are allowed in our formulations.

Do you use organic ingredients?

Whenever possible, we favor extracts from organic or sustainable sources. However, not all of our products are officially certified organic, as we prioritize performance and tolerance above all else.

Do your products contain allergens or risky substances?

Our products are free of parabens, sulfates, silicones, and artificial colors . We only use gentle preservatives and essential oils selected for their high skin tolerance . If your pet has specific allergies, we recommend consulting your veterinarian

Can I use your products on all animals?

Our products are designed primarily for dogs and cats , some are also suitable for horses and new pets (NAC) . Specific indications are mentioned on each product sheet.

Can I use them on a young, old or sick animal?

Yes, our treatments are suitable for sensitive, convalescent, elderly or young animals , provided that the indicated precautions for use are followed. If in doubt or if you are undergoing medical treatment, always seek veterinary advice.

Are your products tested on animals?

Never. No testing is carried out on animals , neither during the formulation stage nor during production. Our treatments are tested only on professional volunteers, in compliance with European regulations

Where do you deliver?

We deliver:

• In mainland France
• In DOM-TOM
• In most European countries

For any other destination, we can consider a solution on request.

What are the delivery times?

• France: 48 to 72 working hours
• Europe: 3 to 6 working days
• DOM-TOM: 5 to 10 working days

A tracking number will be sent to you as soon as your order is shipped.

How much is shipping?

Fees vary depending on the country, package weight, and carrier chosen. In France, delivery is often free for purchases over a certain amount (determined based on your business model).

Which carriers do you use?

We work with reliable carriers such as La Poste (Colissimo), DPD, Mondial Relay or Chronopost , depending on preferences and delivery areas.

How often can I use the treatments?

It depends on the product:

Topical sprays can be used several times a day if needed

Food supplements follow a clear dosage according to weight

Our products are non-toxic, non-greasy, with no side effects

All usage instructions are detailed on the labels and in the product sheets.

Should products be kept cool?

Our products must be stored:

• At room temperature

Protect from light, heat and humidity. No refrigeration required unless specifically directed.

Can I ask you a personalized question?

Yes, our team is available to provide any advice on use or additional veterinary questions. You can write to us at contact@harmonyanimalcare.com or via our contact form.

What if my pet does not tolerate the product?

Although our products are formulated to minimize risks, every animal is unique. If in doubt, stop using the product and contact us. We will find a solution together